Porto Alegre International Airport (Salgado Filho) remains closed and with all operations suspended until at least next Friday (10). The information was confirmed by the Brazilian Association of Airlines (Abear).
The airlines Azul, Gol and Latam canceled flights to and from Porto Alegre. Those who had tickets booked are being notified about more flexible rules for rescheduling, refunds and cancellations.
Abear also reported that the airports in the cities of Passo Fundo, Caxias do Sul, Pelotas and Santo Ângelo are still operating, but may be impacted by weather conditions in the state, where it has been raining for several days.
See the official notes from the association and airlines.
Abear
“Abear stands in solidarity with the population of Rio Grande do Sul and, together with its associates, remains available to contribute to logistics actions to facilitate the transportation of donations to the state. Each company will make information available on its channels about its initiatives that include: flexibility in rescheduling, refund and cancellation rules for passengers originating and/or arriving in Rio Grande do Sul; solidarity transport of professionals to rescue victims; coordination with social assistance entities to transport donations to the affected population”.
Blue
“Azul informs that it monitors, in real time, the heavy rains in Rio Grande do Sul and the operational condition of Salgado Filho International Airport. For this reason, it was necessary to cancel all landings and take-offs at the location until 11:59 pm, on Thursday, May 9th.
Customers with flights scheduled during this period should pay attention to communications that will be sent via email, SMS and WhatsApp, as well as being available via the website and app.
Other customers, who choose to change their ticket voluntarily, will be able to make the request up to three days after the date of travel, depending on availability. Or, request cancellation of the ticket via official service channels, leaving the amount in credit with the company.
Azul expresses its solidarity with all those affected by adverse weather conditions throughout the State of Rio Grande do Sul and reiterates that it is contributing to humanitarian efforts. As soon as it can resume operations, it will collaborate with the transport of essential materials to the region.”
Goal
“Gol continues to closely monitor developments in the public calamity situation in the city of Porto Alegre and throughout the state of Rio Grande do Sul. Salgado Filho airport remains closed, and therefore, to preserve the safety of its customers, We canceled all our flights departing or arriving in the capital of Rio Grande do Sul until 11:30 pm on Friday (10/05). With Safety as a priority, Gol’s number 1 value, we will continue without operations in the location until Friday (10).
The company reinforces that it will continue to inform its customers and the general population – through its communication channels – about updates on the company’s operations throughout the state.
Gol continues to serve all affected customers with the expected facilities and reinforces that, due to this situation, from Wednesday (01/05) until 31/05, customers who wish to reschedule their flights arriving or departing from airports of Rio Grande do Sul – Porto Alegre, Caxias do Sul, Passo Fundo, Pelotas, Santo Ângelo and in Santa Catarina at Chapecó airport – will be able to do so, with the possibility of leaving the value of the ticket on credit with the company, without the need to pay the cancellation fee; and exemption from rebooking fees for rebookings on company flights. If you need to reschedule or cancel, please contact our call center on 0300 115 2121.”
Latam
“Latam Airlines Brasil informs that all its flights to/from Porto Alegre from this Saturday (May 4, 2024) until 11:59 pm on Friday (May 10) are cancelled, with the possibility of postponement, as the local airport is inoperative due to heavy rains. The company’s operations in Caxias do Sul and Passo Fundo (PFB) remain normal with the possibility of impacts due to the rain in the region.
Latam advises its passengers to avoid traveling to Salgado Filho Airport and to check the status of their flights to/from Caxias do Sul and Passo Fundo in advance at https://www.latamairlines.com/br/pt/flight -status.
The company reinforces that it is offering commercial flexibility for those who have flights until next Sunday, May 12, to/from the locations without fines or fare differences, and with the possibility of refunds. Self-management for changes to these flexibilities can be carried out directly in the “My Trips” section on latam.com. If the customer wants to request a refund, they must fill out the refund request form, informing their reservation code and ticket number.”
