NUBANK customer is surprised by new statement issued by the brand

Nubank customers, one of the largest digital banks in Latin America, were surprised by a recent statement released by the company. From now on, the Nubank You can contact users through WhatsApp. However, it is important to pay attention to scams and fraud.

NUBANK customer is surprised by new statement issued by the brand
Image: FDR

The ad was sent to the email of all digital bank users. To prevent its customers from falling for financial scams, the Nubank reported that the communication via WhatsApp is limited and only happens in specific cases. Contact will be made for specific communications: debt negotiations, sending content about financial education or information about your products.

To verify the veracity of the message and avoid falling for scams, the customer should pay attention to the green verified icon next to the Nubank name to confirm that the contact, in fact, was initiated by the digital bank.

Will Nubank contact the customer via WhatsApp?

From now on, customers of Brazil’s fourth largest bank, the Nubankwill be able to receive messages from the digital bank via the WhatsApp chat application.

However, it is important to emphasize that contact should only happen in specific situationsas:

Specialist Lila Cunha explains about other functions provided by Nubank for your customers. Read here.

How to avoid falling for a WhatsApp scam?

To avoid falling for scams and financial fraud, watch and confirm that the conversation was initiated by the digital bank. check out care not to suffer financial scams on WhatsApp:

Check if the name Nubank is accompanied by a green verified icon for authenticity of the contact;
The bank will never ask for personal datasuch as authentication codes, account numbers, or financial transaction details via WhatsApp or call;
It will also not prompt customers to download other apps;
Not even if they do transfers via PIX to void transactions.