Home » Now » R$50 million loss: ANATEL decree puts an end to an era that hits Claro, Vivo and TIM hard
Anatel – Claro, Vivo and Tim (Photo: Reproduction, Montage – TV Foco)
Generating a loss of R$50 million, Decree of ANATEL marks the end of an era that directly impacts sector giants such as Of course, Vivo and TIM.
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A National Telecommunications Agency (Anatel) remains firm in combating abusive calls, which bother Brazilian consumers so much. The new measures in force bring important reinforcements to protect citizens and curb unwanted practices.
One of the highlights is the increase in the maximum time for a call to be considered “short” and, therefore, subject to automatic blocking.
Previously, the limit was 3 seconds, now it is 6 seconds. This change aims to prevent companies from repeatedly making short calls to circumvent the rules.
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Companies that generate more than 100,000 calls in a single day, and whose total short calls represent 85% or more of the total, will be blocked for 15 days. This measure seeks to drastically reduce the number of unwanted calls received by consumers.
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According to O Estadão, these guidelines published by Anatel may result in fines of up to R$50 million in case of violation.
Identification
Now, the use of code 0303 will be mandatory to identify billing and telemarketing calls. This will make it easier for consumers to identify and block these unwanted calls.
A Anatel is running new awareness campaigns to inform consumers about their rights and how to protect themselves from abusive calls.
The “Do Not Disturb Me” service, which allows consumers to register their numbers to block telemarketing calls, is being improved to be more effective.
Remember: you have the right not to receive unwanted calls. The new rules of Anatel They are there to help you protect yourself.
Of course fined
On February 2, 2024, the National Telecommunications Agency (Anatel) fined the company Clear R$ 15 million for carrying out mass triggering of unwanted calls to its customers. This was the first time that Anatel applied sanctions for abusive telemarketing.
According to InfoMoney, the fine was applied after the Anatel verify that the Clear failed to comply with telecommunications rules by making a high volume of calls to its customers, without their prior consent.
A Anatel hopes that the fine will serve as a warning to all telecommunications companies, such as Vivo and Timwhich must respect the rules and rights of consumers.
What is Anatel for?
A National Telecommunications Agency (Anatel) is a body of the Brazilian federal government responsible for regulating, supervising and standardizing telecommunications services in the country.
Created in 1997, the Anatel its mission is to ensure that consumers have access to quality services, at fair prices and with a diversity of options
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