Nubank confirms the shutdown of 2 essential services in May

Digital bank makes important announcement to customers and confirms service interruption

O Nubank issued an urgent statement to its customers, confirming the shutdown of two essential services next May.

Because of this, before the day of the strike, the bank made extensive announcements about the changes, avoiding possible inconvenience and delays for users.

According to the statement issued by the bank, the affected services will be temporarily unavailable on the first day of May, and will be resumed on the 2nd of the same month.

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The stoppage at Nubank will occur due to Labor Day holiday account. Therefore, if you are a digital bank customer, you need to pay attention to how it will work on that date.

One of the affected services will be the payment of slips with an expiration date of May 1st. In these cases, customers will have until the next day to make the payment.

But be carefulthis extension does not apply to bills relating to taxes and duties or even consumption bills, such as water and electricity.

Therefore, it is necessary for the customer to always make the payment before the holidays, thus avoiding fines, interest and a possible new issuance.

Furthermoretransfers via TED will also be temporarily suspended during the shutdown period.

Customers who need to make transfers within this time frame are advised by Nubank to use other options available on the bank’s platform, such as Pix.

Therefore, it is essential that Nubank customers are aware of changes in the date and take the necessary measures to ensure the continuity of their financial operations without setbacks.

HOW TO TALK TO NUBANK WHATSAPP?

Nubank’s WhatsApp does not serve as a customer service channel. If they need help, customers have other service channels available, such as the app’s chat, telephone and email, which operate 24 hours a day, seven days a week.