“Azul informs that it monitors, in real time, the heavy rains in Rio Grande do Sul. The company acts, punctually, according to the meteorology, at the time of each flight operations in the region. For this reason, it is canceling all landings and takeoffs at Salgado Filho International Airport, until 11:59 pm, on Thursday, May 9th.
“We inform our customers to avoid traveling to airports and should pay attention to the communications that will be sent out and that will also be available via the website and app.
“We are offering flexibility for all flights mentioned below, allowing self-management with date and flight changes, without fines and fare differences, by clicking here.
“Azul stands in solidarity with everyone affected by adverse weather conditions in the state of Rio Grande do Sul.”
GOAL
“GOL continues to closely monitor developments in the public calamity situation in the city of Porto Alegre (POA) and throughout the state of Rio Grande do Sul. Salgado Filho airport remains closed, and therefore, to preserve the safety of customers, we have canceled all our flights departing or arriving in the capital of Rio Grande do Sul until 11:30 pm on Friday (May 10). With safety as a priority, GOL’s number 1 value, we will continue without operations in the location until Friday (May 10).
“The company reinforces that it will continue to inform its customers and the general population –through its communication channels– about updates on the company’s operations throughout the state.
“GOL continues to serve all affected customers with the expected facilities and reinforces that due to this situation, from Wednesday (May 1st) until May 31st, customers who wish to reschedule their flights arriving or departing from the airports of the Rio Grande do Sul – Porto Alegre, Caxias do Sul, Passo Fundo, Pelotas, Santo Ângelo and in Santa Catarina at Chapecó airport – will be able to do so, with the possibility of leaving the value of the ticket on credit with the company, without need to pay the cancellation fee; and exemption from rebooking fees for rebookings on company flights.
“If you need to reschedule or cancel, please contact our call center on 0300 115 2121.”
Latam
“Latam Airlines Brasil informs that all its flights to/from Porto Alegre (POA) from this Saturday (May 4) until 11:59 pm on Friday (May 10) are cancelled, with the possibility of postponement, as the local airport is inoperative due to heavy rains. The company’s operations in Caxias do Sul (CXJ) and Passo Fundo (PFB) remain normal with the possibility of impacts due to the rain in the region.
“Latam advises its passengers to avoid traveling to Salgado Filho Airport (POA) and to check the status of their flights to/from Caxias do Sul and Passo Fundo in advance at https://www.latamairlines.com/br /pt/flight-status.
“The company reinforces that it is offering commercial flexibility for those who have flights until next Sunday, May 12, to/from the locations without fines or fare differences, and with the possibility of refunds. Self-management for changes to these flexibilities can be carried out directly in the “My Trips” section on latam.com.
“If the customer wants to request a refund, they must fill out the refund request form, informing their reservation code and ticket number.”
