Equatorial Alagoas informs operations on Labor Day | Arapiraca Diary

Writing with consultancy

Equatorial Alagoas informs that in-person service agencies will have their working hours suspended this Wednesday (1), due to the Labor Day holiday. The units will return to normal operation on Thursday (02). For the greater convenience and planning of its customers, the company has digital channels available, which can be activated remotely without the need to travel.

This holiday, technical teams will be on special duty, strategically distributed to respond to any occurrences in the 102 municipalities of the State, considering the complexity and circumstances of each service.

The Distributor advises that power outage records can be made with complete convenience through the WhatsApp messaging application. To access the service channel, you must save the phone number (82) 2126-9200 in your cell phone phonebook. To report an incident, simply send a text message to the virtual assistant, Clara.

The Customer Service Center 0800 082 0196 will also be available 24 hours a day throughout the holiday so that customers can report a power outage, report risk incidents, ask questions, request services, check debts and even request a duplicate invoice for payment. The call is free and can come from a cell phone from any operator.

The customer can also request more than 20 services through the company’s website. In this case, the Distributor advises that the customer avoid using search engines and type, directly into the browser, the address: www.equatorialenergia.com.br. It is important to pay close attention to the correct spelling of the website name, as any different letter can lead to another address. It is also worth mentioning that the domain (equatorialenergia.com.br) remains the same after access.