Home » health insurance » URGENT decree from ANS imposes MASS suspension of 18 health plans and hits Unimed hard
ANS, doctor and health plan illustration (Photos: Reproductions / Internet / Canva)
Brazil has a series of regular bodies and in recent months one in particular ended up making the news. We are talking about the National Supplementary Health Agency (ANS), which on December 21, 2023, published a list of health plans that will have sales temporarily suspended due to complaints related to healthcare coverage.
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At the time, even Unimed, which is one of the largest health plan companies in Brazil, was also affected by the ANS decree. According to the Federal Government’s Gov.com portal, the measure is part of the Service Guarantee Monitoring, which regularly monitors the sector’s performance and works to protect consumers.
At the time, the ANS determined the suspension of 18 plans from three operators due to complaints made in the third quarter of 2023. In total, 183,690 beneficiaries are protected by the measure, as these plans can only be sold again to new customers if the operators show improved monitoring results.
“The main objective of suspending plans is consumer protection. With it, ANS prevents more people from entering a plan that is not serving its users satisfactorily”, said Alexandre Fioranelli, one of the directors of ANS. He explained that the expectation is to reduce the number of complaints in order to return to normal sales.
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- 18 plans with suspended commercialization
- 27 plans with commercialization released
- 183,690 protected beneficiaries
- 61,369 Total complaints in the period from 07/01/2023 to 09/30/2023.
The Government portal also published the spreadsheet with suspended health plan services:
| Product Registration | Commercial name |
| 473360156 | COLLECTIVE UNIVIDA BY MEMBERSHIP – APARTMENT |
| 473363151 | BUSINESS UNIVIDA III – NURS |
| 474119156 | UNIVIDA COLLECTIVE BY MEMBERSHIP II – NURS |
| 401806981 | UNIMED PERSONAL COLLECTIVE ROOM |
| 467669126 | UNIMED PERSONAL COLLECTIVE ROOM 2 PPE |
| 467675121 | UNIMED ALFA 2 PPE |
| 467677127 | UNIMED BETA 2 PPE |
| 467679123 | UNIMED DELTA 2 PPE |
| 467687124 | UNIMED DELTA 2 |
| 467689121 | UNIMED PERSONAL COLLECTIVE ROOM 2 |
| 467691122 | UNIMED ALFA 2 |
| 467694127 | UNIMED DELTA 2 |
| 475671161 | BETA 2 REGIONAL |
| 487586209 | ALPHA 2 AD |
| 435791014 | SANTARIS |
It is worth remembering that no update was found about the return of these 18 agreements, the last update is about the suspension given directly on the Federal Government portal. However, our space remains open for companies that want to get in touch with a note or announcement.
What documents are needed to contract a health plan?
According to the official ‘Unimed’ portal, it is mandatory to purchase the health plan for all beneficiaries and dependents, as required by the National Supplementary Health Agency (ANS):
- ID or Driver’s License
- CPF (regardless of age)
- SUS card (regardless of age)
- Proof of residence
- Marriage or birth certificate for inclusion of dependents
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