Survey reveals high satisfaction among Cassems beneficiaries in MS


President of Cassems, Ricardo Ayache – (Photo: Archive)

Research commissioned by the Mato Grosso do Sul State Servants Assistance Fund (Cassems) and carried out by IPR Pesquisas revealed a good level of satisfaction among its beneficiaries.

Approximately 80.45% of participants rated the health services offered by the plan as very good or good, demonstrating the quality and effectiveness of the care provided by the institution.

Furthermore, the health care provided in the various associated services, such as hospitals, laboratories, clinics and professionals from different specialties, also received a positive evaluation. A total of 81.86% of users expressed satisfaction, with 58.57% classifying the attention received as good and 17.72% as very good.

The president of Cassems, Ricardo Ayache, expressed great satisfaction with the results obtained, especially considering the geographic diversity of the research, which covered eleven cities in the state. This scope reveals the effectiveness of the plan in places where access to specialists is often a challenge. “Receiving this validation from more than 80% of our beneficiaries motivates us to continue with dedication in the search for continuous improvements”, stated Ayache.

The survey also highlighted that almost half of those interviewed, 49.50%, classified access to the list of service providers as very good or good, which points to the efficiency of Cassems’ own accredited network in offering accessible and quality services. .

Carried out between February 19 and 23, 2024, the study targeted key cities in the state, such as Campo Grande, Aquidauana, Coxim, Corumbá, Dourados, Jardim, Naviraí, Nova Andradina, Paranaíba, Ponta Porã, and Três Lagoas.

The article is in Portuguese


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