NUBANK issues urgent notice to customers and 4 alerts


NUBANK customers are warned in a statement not to run the risk of losing everything

O Nubank is a Brazilian fintech that gained prominence for revolutionizing the traditional banking sector in Brazil. Founded in 2013, the company began offering a credit card with no annual fee, unbanking access to financial services and attracting a significant customer base.

Over the years, the Nubank expanded its offering to include a digital account, loans and other innovative products, using a customer-centric approach and cutting-edge technology to simplify financial transactions. With an intuitive interface, efficient customer service and a commitment to transparency, Nubank has become a reference in the Brazilian financial scene, challenging traditional institutions and inspiring a wave of innovation in the sector.

In addition to its banking offerings, the Nubank It was also noted for its innovative work environment and progressive corporate culture. The company has adopted a horizontal approach to its organizational structure, encouraging collaboration and creativity among employees.

Nubank (Photo: Reproduction – Freepick, Montage – TV Foco)

His disruptive mindset and focus on customer experience continue to drive the company’s growth. Nubankconsolidating its position as one of the most influential companies in Brazil’s financial and technological scene.

However, as it is a large digital bank, many try to scam their customers. For this reason, the company needed to issue a series of announcements informing everyone of the situation.

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Nubank logo and scared woman (Photos: Reproductions / Internet / Freepik)

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Types of scams

Scams financial institutions on the internet that try to steal your information or your money are old, but they are resurfacing with small changes.

“Dad, I changed my cell phone, save this new number”. “Madam, your card has been cloned and will need to be replaced.” “Friend, can you make a transfer for me and I’ll pay you tomorrow?” All of these phrases may seem harmless (and sometimes they are), but they have something in common: they are some of the tricks used to apply the scams most common internet connections.

In the image below you can see some of these scams.

Nubank warns about scams (Photo: Reproduction, Montage - TV Foco)
Nubank warns about scams (Photo: Reproduction, Montage – TV Foco)

Fake call center

At the blow In the fake call center, the victim interacts with a criminal who pretends to be an attendant (at a bank or store, for example) and tries to convince him to reveal different types of data.

The credit card sometimes appears as bait: for example, someone made a purchase in a store and, for some reason (such as a company security breach), this information is exposed. Furthermore, the fraudster calls saying that there was a problem with the purchase on the card and asks for some details to resolve it.

Fake website

Among the most common internet scams is blow of the fake website: the person sees a promotion on social media, or receives a link from a friend, and clicks to be able to buy. You are directed to a page, make the purchase, register your details and that’s it – you fell for the scam.

This happens because fraudsters are able to create fake websites that are practically identical to those of well-known stores. The victim believes he is on the real website, but when entering his information, the criminal gains access to it. With this, he can impersonate you, test your password on other sites to hack them and even make purchases in your name.

Fake sale

This situation happens when someone makes a purchase – via social media, messaging app or even on e-commerce sites – and, in the end, never ends up receiving the product.

To protect yourself, it is important to pay attention to the signs: always check the store’s credentials (such as CNPJ) to ensure that it is real and research its reputation – a quick Google search will reveal whether there have been complaints or reports from other customers. Sites like Reclame Aqui and Procon usually gather this information.

Nubank is one of the largest banks in Brazil (Photo: Reproduction/ Internet)
Nubank is one of the largest banks in Brazil (Photo: Reproduction/ Internet)

What to do after falling for a scam?

However, falling into a blow It is not a reason for shame or guilt. No matter how secure institutions and systems are, fraudsters are very skilled.

The first step is to alert the police by registering a police report so that legal action can be taken. It is also very important to inform the financial institution so that possible security procedures can be taken. Like card blocking, for example. And to understand whether there is a possibility of recovering lost values.

O Nubank has a series of defenses to maintain the protection of customers’ accounts and money. However, the app and all other Nubank financial services have advanced security systems, which involve encryption and access limitation. In addition, two-factor authentication, biometric recognition, artificial intelligence and machine learning.



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