The City of Aracaju, through the Municipal Consumer Protection and Defense Program (Procon Aracaju), a body that is part of the Municipal Secretariat for Social Defense and Citizenship (Semdec), carried out a price survey of sporting items in the capital this week. The survey was carried out on six different websites, covering a total of 30 items, including abdominal equipment, elastic bands, skipping ropes and futsal balls. The search result, containing all price variations, is on this link so that consumers can access the information.
The research was developed with the aim of carrying out prior market monitoring and promoting a price reference for the consumer. The coordinator of Procon Aracaju, Caroline Bongiovani, emphasized that this monitoring allows consumers to identify the establishment that best meets their purchasing conditions, and is a way to encourage conscious consumption and avoid a health imbalance.
“We also emphasize that Procon Aracaju, as an administrative body, does not have legal authorization to regulate prices, stipulating minimum or maximum prices for charging products that are sold. However, the essential function of the body is to curb abusive conduct that is practiced within the consumer relationship, as is the case of an unjustified price increase”, he explained.
To resolve doubts or register complaints, consumers can contact the agency via SAC 151 or telephone 79 3179-6040, from Monday to Friday, from 8 am to 1 pm. To send requests, the email [email protected] is also available.
For complaints made in person, at the agency’s headquarters, the consumer must schedule the service in advance on the website agenda.procon.aracaju.se.gov.br or via telephone channels.
On the AjuInteligente platform, available on the Aracaju City Hall website, citizens can access the new online service ‘Consumer Protection’, where they will find the fields “complaint registration” and “complaint”. Through this service, it is possible to report the situation and insert personal documentation and digitized files that prove the fact or that can assist the agency’s technicians in analyzing the case, such as proof of residence, ID, contracts, photographic records and conversations in applications message numbers, protocol numbers and others.