Passengers on the Rock Express faced huge queues at dawn on Sunday (4), in Cidade do Rock, West Zone of RioReproduction / Social networks
Published 04/09/2022 13:35 | Updated 09/04/2022 14:19
Rio – The change of shifts of the drivers of the Rock Express buses at peak hours was what caused the huge queues on the way home from the Rock in Rio audience, in the early hours of this Sunday (4). To prevent the problem from recurring in the next few days of the event, it was decided at a meeting, with the presence of representatives of the City Hall of Rio, Jacarepaguá Subprefecture, the company responsible for Rock Express and the festival organizers, that the exchange will not be performed near or after the end of the last show on the Mundo Stage, when most of the audience leaves Cidade do Rock, in the West Zone of Rio.
“They will improve the operation and do as we instructed: not to change shifts during peak hours”, said Talita Galhardo, deputy mayor of Jacarepaguá, who was present at the meeting and who has closely followed the movement around Cidade do Rock since the first day of event.
The festival’s organization reported that, due to the rain, the public’s pressure to leave was twice as much as usual. “Added to that, there were broken traffic lights and traffic accidents. Despite this, the entire service was regularized in an hour and a half”, said the festival without mentioning the shift change of drivers.
The audience at Rock in Rio, who relied on Rock Express buses to return home on the second night of the festival, faced queues of up to three hours in heavy rain and cold. Passengers reported that there was disorganization in the circulation schedules of exclusive transport for the event.
Several people who paid BRL 22 for the Rock Express bus complained on social media about the problems they faced in the early hours of this Sunday (4). “Three hours ago we left Rock in Rio to catch the Rock Express, a route we did in less than 10 minutes on arrival”; “Shame on your face and improve the Rock Express. Leaving 1:30 am to catch the bus at 4:15 am is inhumane and unrealistic. I will never go back to this festival bomb again”; “No show is worth the struggle it took to get the rock in rio Express back. I’m getting home now, almost 6 am. I leave Rock City at 2 am”; “Are you going to Rock in Rio? Tip: don’t take the Rock Express. 4 am and I still couldn’t get back to the hotel, queues in the rain, cold, pushes and all the worst possible experience combo”, wrote some passengers.
How does RockExpress work?
The Rock in Rio organization’s recommendation is for the event’s public to reach the City of Rock by means of Rock Express and First Class. In the case of Rock Express, the service works from noon and the BRT is not authorized to do the service for the festival.
On the way out, the Rock Express departs from the Jardim Oceânico and Alvorada terminals. The disembarkation point is the Olympic Terminal (Cidade do Rock), which during the seven days of the event will be exclusively used by Rock Express. Upon boarding, service users receive an identification wristband that, upon returning home, they will only need to show the support team to access the Rock Express. On the way back, the public boards at the Olympic Terminal (Cidade do Rock) and heads to the Jardim Oceânico and Alvorada terminals, where they can connect with MetrôRio or other city bus lines.
The Rio Municipal Transport Department reported that it is monitoring the Rock Express bus service, hired by the event’s organization, and demanding more agility at the exit of the shows, to reduce the intervals, in addition to increasing the number of employees of the support teams. . “SMTR is on standby at all embarkation and disembarkation locations to assist in the operation. It is important to note that the outbound movement concentrates a greater number of people in a short time and the queues and waiting time will always be longer than the of the way,” he said in a note.