This week, the first unit of Correios Empresas (CEM) in Sergipe was inaugurated in Aracaju. The new service channel was created exclusively to meet the needs of customers who have a contract with the state-owned company. The proposal is to offer differentiated opening hours and customized solutions, according to demand, with greater flexibility and convenience. Thus, the customer can entrust his product to the Post Office, which is responsible for the entire logistics chain, until delivery to the recipient.
Fernando Frazão / Brazil Agency
CEM Aracaju is temporarily installed at the Rua Acre Operational Complex, in the Siqueira Campos neighborhood, and is open from Monday to Friday, from 9 am to 8 pm. Soon, the unit – which is the 11th to be inaugurated in Brazil – will gain its own property, with more space for carrying out the activities of collecting objects, preparing the cargo (packaging, label printing, labeling and pre-posting), postage and dispatch of orders, in addition to prospecting for new customers and after-sales service.
The initiative integrates the actions being undertaken by Correios to expand, diversify and qualify its service channels. By the end of the year, more than 100 Correios Empresas units should be opened throughout Brazil, with the mission of supporting Brazilian entrepreneurs – especially those working in e-commerce – by offering innovative and complete logistics solutions.
In addition to a differentiated physical structure, the Correios Empresas digital platform adds a series of services and allows entrepreneurs to manage their businesses online, reliably and securely. Through the website or app, customers can, for example, manage their contracts, check credit limits, analyze data and perform postal services in one place.
Features such as price and deadline simulation, pre-posting, tracking, delivery suspension and Electronic AR consultation are now available. The goal is to further improve the customer journey, who will have access to information and solutions that add more value to the business. The platform can be accessed through the Correios Portal, option Meu Correios — Entity Legal, or through the Correios Empresas app available in IOS and Android versions.
Source: Postal Companies