INSS clarifies the sending of documents by email; understand


O INSS issued an alert to its policyholders about the sending documents by email to receive benefits. It is necessary to use official channels and follow some measures to ensure your safety.

INSS clarifies the sending of documents by email; understand (Image: FDR)

Thinking about ensuring the safety of its policyholders, the INSS issued a warning about the sending documents by email. Practically all of the Institute’s benefits can be requested online. In many of them it is necessary to send documents that prove the need for receipt.

Sending documents by email to INSS

The National Social Security Institute clarifies that does not receive any documentation via email. All policyholders must send documents through one of the available channels:


  • In the application, through the Service Center, you can access more than 100 digital services, such as consultations, issuing statements, scheduling, among others.
  • In addition, it is possible to send all requested documentation.
  • The latter can count on the help of Helô (virtual assistant), who explains step-by-step instructions for all services.

Official site

  • Access to various services that do not require face-to-face assistance
  • Access to information about benefits granted by INSS
  • On the website it is possible to request benefits such as the death pension.
  • In addition to issuing payment statements and other services
  • The Institute also provides a space with the latest official information and news, all to make its policyholders more informed and safe.

Telephone 135

  • Opening hours from Monday to Saturday, from 7am to 10pm (Brasilia time)
  • At the center it is possible to speak directly with an attendant and request information, make requests and even complaints

INSS warns about scams

  • The Institute does not call or email requests for personal information or documents
  • Also does not send messages through the app, If this happens, block the contact immediately
  • The only situations in which the INSS contacts policyholders are: rescheduling service, granting/denying benefit, appearing at the Social Security Agency (APS), and to comply with requirements.
  • Even in these situations, the server informs the data and does not ask the insured for it
  • When leaving the bank after a withdrawal, be careful even with credit offers made at the branch doors.
  • All virtual services must be done through official channels, the same ones mentioned above
  • Never give your personal data or documents to unknown people, even if they seem to want to help. Could be a scam
  • Finally, the INSS does not use intermediaries to grant benefits, nor does it ask for an advance deposit for release.
21e8d0e5cb.jpgINSS-clarifies-the-sending-of-documents-Jamille Novaes

Baiana, graduated in Vernacular Literature from UESB, postgraduate in Education Management from Uninassau. Passionate about text production, she has worked as a writing editor, Portuguese language and literature teacher. She is currently dedicated to FDR and her second degree.

The article is in Portuguese


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